How delivery works

We deliver to ten countries: Bulgaria, Croatia, Czechia, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. Each has its own country page in its own language, and that is where an order is placed. Nowhere else, for the moment.

What the driver collects at the door, country by country:

• Bulgaria — the driver collects euro.
• Croatia — the driver collects euro.
• Czechia — the driver collects the equivalent in koruna (CZK).
• Hungary — the driver collects the equivalent in forint (HUF).
• Poland — the driver collects the equivalent in złoty (PLN).
• Portugal — the driver collects euro.
• Romania — the driver collects the equivalent in lei (RON).
• Slovakia — the driver collects euro.
• Slovenia — the driver collects euro.
• Spain — the driver collects euro.

Nothing. We make no delivery charge on any order, to any of those countries, and there is no minimum spend to reach first. The price on the product page — or on the country page — is the whole of what the driver collects. No line is added on the order form, and none at the door.

Once the order is confirmed on the phone, it takes us 1 to 2 working days to hand the parcel to the courier or postal operator of your country, and the parcel a further 3 to 7 working days on the road, depending on the country. Those are the times the routes normally run — estimates, not guaranteed dates.

Nothing is packed before we have spoken to you. Usually within one working day of the order we call the number you gave, read back the product, the delivery address and the exact amount the driver will collect, and you can change any of it on the spot. If nobody answers we try again; if we cannot reach you at all, the order is not packed.

Answer even if the number is unknown to you: it is us. There is no other call and no other message before the parcel leaves.

There is no tracking box on this site and no account to log into. The tracking details come from us: on the call that confirms your order, or whenever you ask by email. It is the operator's own page — theirs, not ours — that shows the journey, and some routes have no consumer-facing tracking at all; on those you are told the dispatch date instead. Where is my parcel says what to put in the message.

You pay the driver in cash — the sum you were told on the call, in your own currency outside the euro area. Look at the parcel before you pay: the outside of the box, the tape, whether the weight feels right. Nothing stops you refusing a parcel that is obviously damaged, and a refused parcel costs you nothing.

Drivers carry little change, so having the exact sum ready is a kindness to both of you. The detail of paying is on how you pay.

All ten delivery countries are in the European Union, so no import duty and no customs fee is charged on arrival. Where a parcel has to cross a border that requires a declaration on its way, we make the declaration; it never becomes a charge at your door.

Estimates slip: customs on the way, weather, a driver who could not find the building. If nothing has arrived 10 working days after the confirmation call, treat it as late and tell us at care@livingsave.com. We open a trace with the operator, and if the parcel cannot be found you get a replacement or your money back — you choose which. You have paid nothing until the parcel arrives, so a lost parcel leaves you out of pocket by nothing at all.

Before the hand-over, both are easy: say so on the confirmation call, or write to care@livingsave.com the same day, and nothing has been packed yet. After the hand-over the address is in the operator's hands; you can still refuse the parcel at the door and pay nothing, and once it has been delivered the right of withdrawal is there.

Delivery is arranged by the seller, WHATECH MOBILE CO., LIMITED, Huanbin Lin, Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong, which hands the parcel to the courier or postal operator of your country and answers for it until it is in your hands. Questions about a parcel go to care@livingsave.com, open every day, 08:00–20:00 Central European Time, answered within 2 working days.