Company details

WHATECH MOBILE CO., LIMITED, Huanbin Lin, Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. Contact person Huanbin Lin. General email care@livingsave.com; data protection privacy@livingsave.com. Support every day, 08:00–20:00 Central European Time; emails answered within 2 working days; data requests answered within 30 days.

Hong Kong has no VAT or GST, so the company has no VAT number, and none is shown.

It is the seller: it buys the goods it sells and owns the stock, takes your order, confirms it by phone, sends it out, collects payment on delivery, handles returns and refunds and answers for the 24-month guarantee. It built this website and runs it, runs its advertising and its Google Ads campaigns and holds the advertising accounts. It is the controller of your personal data. Your contract is with this company and with nobody else.

Two organisations, and only two:

• Vercel Inc., United States — our hosting provider and the registrar of our domain. It hosts this website and delivers its pages, under a data processing agreement.
• Google Ireland Limited, Dublin — Google Ads, which receives browsing and conversion data only if you accept advertising cookies. The advertising accounts those tools report to are in the name of WHATECH MOBILE CO., LIMITED, which pays for them and answers for them.

The courier or postal operator of your country delivers the parcel; customs authorities receive what a border declaration requires. Where a service provider works for us — for the telephone confirmation of your order, or for technical operations — it acts on our instructions, sees only what that task needs and may not use it for anything of its own.

Sales are governed by the law of the Hong Kong Special Administrative Region, without taking away from a consumer in the European Union the mandatory protection of their own country's rules or their own courts. The full wording is in the terms of sale.

A complaint goes to care@livingsave.com first; most are settled in one exchange. If our answer does not settle it, an alternative dispute resolution body in your own country can take it up. A complaint about personal data can go to privacy@livingsave.com and, if you are not satisfied, to the data protection authority of the country where you live; where we are established, the authority is the Office of the Privacy Commissioner for Personal Data, Hong Kong (pcpd.org.hk).